• 68% of people unsubscribe because of e-mails that come too frequently
• Discounts on orders are cited as the number one way to drive repeat online purchases
• 88% of consumers say they would be less likely to buy again from a company online after having received poor customer service
You've probably heard it before but, one loyal customer is more valuable over a lifetime than ten “one-timers.” By learning and understanding more about your customers and using that information to build a meaningful relationship with them, you’ll have a powerful set of tools with which to sustain and grow your business.
When generating retention tactics we explore questions like:
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What type of email communication will a particular audience best respond to (i.e. newsletter vs. special offers)?
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What is a best tactic to induce repeat purchases – discounts on future purchases or a loyalty points program?
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How can we best design customer support features to ensure a helpful, positive experience?
Ways We Help You Retain Or Get More Value From Customers:
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Loyalty Programs
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Email Marketing Campaigns
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E-Newsletters
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Customer Accounts
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Client Extranets
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Personalization
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Suggestive/Cross Selling
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Custom Retention Tactic Development
Interested in retaining more customers? Contact us and we'll be happy to help.
